Collection: Questions?

When can I contact customer service?

Our customer service will be happy to answer all your questions, according to the following times:

Monday to Friday, from 10am to 18pm
Saturday: by appointment
Close on Sunday

Before you travel, it is advisable to contact us to check when the boutique workshop is open.

What clothes can be personalized?

We can personalize clothing purchased on our website or in our store.

What personalization techniques do you use?

We primarily use the heat transfer/flocking method which involves printing vinyl and sealing it onto fabrics at a very high temperature.

This method, used to personalize the outfits of sports professionals, allows for better hold and resistance over time than screen printing, for example.

This method also makes it possible to offer better prices than screen printing for customizations in small quantities or patterns with a large number of colors.

We also offer screen printing of t-shirts for large quantities (special events).

Contact our customer service to learn more about this technique.

What is your return policy?

No refund is possible. If you wish to make an exchange, you must notify us of any problem or defect in the merchandise within five (5) business days of receipt. No request for return of merchandise having exceeded the fifth (5th) working day following the delivery date will be accepted.

Furthermore, please note that only non-personalized products can be returned and that the costs of returning the goods are the responsibility of the customer.

If you have any questions, please do not hesitate to contact our customer service .

How should I wash and care for my sportswear?

We recommend washing your sweaters inside out in cold water and air drying.
Avoid:

- dry personalized products in the dryer;
- use softeners on polyester type textiles as they could alter the color of the textile;
- wash the products with bleach or abrasive detergents as they could damage the textiles and the personalization.

Under no circumstances use an iron directly on the personalization.

For more information, please feel free to contact us .

How can I be sure of the color of the products I purchase?

The color of the products may vary slightly depending on screen settings. We have worked hard to ensure that the colors you see are as close as possible to reality and the textile you will receive.

Do not hesitate to contact us if you would like to come see the product and get advice in person .

Do you ship outside of Canada?

Yes. We can ship your merchandise outside of Canada. However, the buyer is solely responsible for any additional costs that may be incurred (customs taxes, etc.).

Are there any conditions for accepting my order?

All orders are subject to acceptance by our sales department.
If you order by telephone, you will be asked to make payment to confirm acceptance of the quote sent to you.
For the order of personalized products, no modification will be possible after validation of the order.

How can I find out more about the fabrics of different products?

Below you will find a small overview of the fabrics offered:

Can't find the answer to your question in the list above?

Contact our customer service who will be happy to answer all your questions .