{"title":"Questions?","description":"\u003cp\u003e \u003cstrong\u003eWhen can I contact customer service?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e Our customer service will be happy to answer all your questions, according to the following times:\u003c\/p\u003e\n\n\u003cp\u003e Monday to Friday, from 10am to 18pm\u003cbr\u003e Saturday: by appointment\u003cbr\u003e Close on Sunday\u003c\/p\u003e\n\n\u003cp\u003e Before you travel, it is advisable to \u003ca href=\"\/en\/pages\/contact\" title=\"Contact page\"\u003econtact us\u003c\/a\u003e to check when the boutique workshop is open.\u003c\/p\u003e\n\n\u003cp\u003e\u003cbr\u003e \u003cstrong\u003eWhat clothes can be personalized?\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003e We can personalize clothing purchased on our website or in our store.\u003c\/p\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eWhat personalization techniques do you use?\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003e We primarily use the heat transfer\/flocking method which involves printing vinyl and sealing it onto fabrics at a very high temperature.\u003c\/p\u003e\n\n \u003cp\u003eThis method, used to personalize the outfits of sports professionals, allows for better hold and resistance over time than screen printing, for example.\u003cbr\u003e\u003cbr\u003e This method also makes it possible to offer better prices than screen printing for customizations in small quantities or patterns with a large number of colors.\u003c\/p\u003e\n\n\u003cp\u003e We also offer screen printing of t-shirts for large quantities (special events).\u003c\/p\u003e\n\n\u003cp\u003e \u003ca href=\"https:\/\/kustom-sportswear.myshopify.com\/pages\/contact\" title=\"Contact page\"\u003eContact\u003c\/a\u003e our customer service to learn more about this technique.\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003e\u003cbr\u003eWhat is your return policy?\u003c\/strong\u003e\u003c\/p\u003e\n\n \u003cp\u003eNo refund is possible. If you wish to make an exchange, you must notify us of any problem or defect in the merchandise within five (5) business days of receipt. No request for return of merchandise having exceeded the fifth (5th) working day following the delivery date will be accepted.\u003cbr\u003e\u003cbr\u003e Furthermore, please note that only non-personalized products can be returned and that the costs of returning the goods are the responsibility of the customer.\u003c\/p\u003e\n\n\u003cp\u003e If you have any questions, please do not hesitate to \u003cspan\u003e\u003ca href=\"https:\/\/kustom-sportswear.myshopify.com\/pages\/contact\" title=\"Contact page\"\u003econtact\u003c\/a\u003e our customer service\u003c\/span\u003e \u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cbr\u003e \u003cstrong\u003eHow should I wash and care for my sportswear?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e We recommend washing your sweaters inside out in cold water and air drying.\u003cbr\u003e Avoid:\u003c\/p\u003e\n\n\u003cp\u003e - dry personalized products in the dryer; \u003cbr\u003e- use softeners on polyester type textiles as they could alter the color of the textile;\u003cbr\u003e - wash the products with bleach or abrasive detergents as they could damage the textiles and the personalization.\u003c\/p\u003e\n\n\u003cp\u003e Under no circumstances use an iron directly on the personalization.\u003cbr\u003e\u003cbr\u003e For more information, \u003cspan\u003eplease feel free to \u003ca href=\"https:\/\/kustom-sportswear.myshopify.com\/pages\/contact\" title=\"Contact page\"\u003econtact\u003c\/a\u003e us\u003c\/span\u003e \u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cbr\u003e \u003cstrong\u003eHow can I be sure of the color of the products I purchase?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e The color of the products may vary slightly depending on screen settings. We have worked hard to ensure that the colors you see are as close as possible to reality and the textile you will receive.\u003cbr\u003e \u003cbr\u003eDo not hesitate to \u003ca href=\"https:\/\/kustom-sportswear.myshopify.com\/pages\/contact\" title=\"Contact page\"\u003econtact us\u003c\/a\u003e if you would like to come see the product and get advice in person \u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cbr\u003e \u003cstrong\u003eDo you ship outside of Canada?\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003e Yes. We can ship your merchandise outside of Canada. However, the buyer is solely responsible for any additional costs that may be incurred (customs taxes, etc.).\u003c\/p\u003e\n\n\u003cp\u003e\u003cbr\u003e \u003cstrong\u003eAre there any conditions for accepting my order?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e All orders are subject to acceptance by our sales department.\u003cbr\u003e If you order by telephone, you will be asked to make payment to confirm acceptance of the quote sent to you.\u003cbr\u003e For the order of personalized products, no modification will be possible after validation of the order.\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003e\u003cbr\u003eHow can I find out more about the fabrics of different products?\u003c\/strong\u003e\u003c\/p\u003e\n\n \u003cp\u003eBelow you will find a small overview of the fabrics offered: \u003c\/p\u003e\n\n\u003cdiv class=\"sixteen columns page\" style=\"text-align: center;\"\u003e\n\n\u003cdiv class=\"one-fifth column alpha\"\u003e\n\n\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1070\/3284\/files\/coton_large.jpg?2601061585329399726\" alt=\"Cotton\"\u003e\u003cbr\u003e Cotton \u003cbr\u003e\n\u003c\/div\u003e\n\n\u003cdiv class=\"one-fifth column\"\u003e\n\n\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1070\/3284\/files\/mesh_large.jpg?2601061585329399726\" alt=\"Mesh\"\u003e\u003cbr\u003e Mesh \u003cbr\u003e\n\u003c\/div\u003e\n\n\u003cdiv class=\"one-fifth column\"\u003e\n\n\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1070\/3284\/files\/polyester-dry-fit_large.jpg?2601061585329399726\" alt=\"Polyester dry fit\"\u003e\u003cbr\u003e Polyester dry fit \u003cbr\u003e\n\u003c\/div\u003e\n\n\u003cdiv class=\"one-fifth column\"\u003e\n\n\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1070\/3284\/files\/polyester-Pique_large.jpg?2601061585329399726\" alt=\"Polyester pique\"\u003e\u003cbr\u003e Polyester pique \u003cbr\u003e\n\u003c\/div\u003e\n\n\u003cdiv class=\"one-fifth column omega\"\u003e\n\n\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1070\/3284\/files\/polyester-tisse_large.jpg?2601061585329399726\" alt=\"Woven polyester\"\u003e\u003cbr\u003e Woven polyester\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003cp\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eCan't find the answer to your question in the list above?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cspan\u003e\u003ca href=\"https:\/\/kustom-sportswear.myshopify.com\/pages\/contact\" title=\"Contact page\"\u003eContact\u003c\/a\u003e our customer service who will be happy to answer all your questions\u003c\/span\u003e \u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1070\/3284\/collections\/FAQ-WEB-Black.jpg?v=1454261545","url":"https:\/\/kustomsportswear.com\/en\/collections\/questions.oembed","provider":"Kustom Sportswear ","version":"1.0","type":"link"}